Who should I contact with credit card processing issues or questions?
When an issue arises with your integrated credit card processing through Floranext, there are often a number of parties involved and it may not always be clear who to contact for support and troubleshooting. Find your issue in the chart below for a suggested course of action. Links to the appropriate system's suppor…
14-Mar-2025
How do I clear my browser cache?
Clearing your browser cache will cause any cached versions of your Floranext POS and Website to be removed from your computer so the most recent version will be seen. It is easy to complete in 2 steps and can resolve common minor issues like: * Saving a page doesn't seem to save changes * Settings just changed sti…
14-Mar-2025
Is it possible for Floranext to do custom work on my website or POS?
From maintenance of existing features to development of new ones, Floranext does all it can to meet the needs of our customers. This being said, there are times when a customer may request a feature or adjustment outside the current structure of our software. Floranext evaluates all requests for custom work or new f…
14-Mar-2025
How do I forward another domain I own to my main Floranext site?
When you're ready to launch your Floranext website, our team will point the domain you will be using for the Floranext Website, Please contact your domain host to set up domain forwarding for any other domains you want to forward to the Floranext Website. For example, we would point your domain amysflowers.com to…
14-Mar-2025
What are the minimum software and computer requirements for Floranext?
Virtually any new commercially-available computer will be able to run Floranext with no problem, but if you're attempting to use older computers, it's worth checking your computer specs to ensure they are compatible with Floranext. Windows Laptop/ Desktop (Most Recommended) To use Floranext on Windows, you'll need …
08-Oct-2025
What are Floranext's support hours and how can I get assistance with my Floranext software?
Find Answers Online You're here now! Search the Floranext database for some quick reference. You can access our database from your Floranext dashboard as well, just mouse over the question mark icon in the upper right and click Help & Support. Need further assistance? Contact us! We're closed the following holiday…
14-Mar-2025
How do I switch to Floranext from my current website?
My current website is with a wire service, how can I switch my site to Floranext? Switching to a Floranext florist website is easy! There is no "downtime" or loss of service to your existing website. If you don't own your domain, we can help! * Click here and fill out a help ticket, including which wire servic…
14-Mar-2025
How do I use or access a vanity email with Floranext?
Free emails are addressed in the format [email protected]. These are provided by free services and don't require any setup or coordination with Floranext. Vanity emails, on the other hand, are in the format [email protected] and require a particular setup with Floranext to handle your Floranex…
14-Mar-2025
Does Floranext offer websites in languages other than English?
Yes, Floranext supports websites in languages other than English. For Canadian customers, we have English/French options for websites, and we have other options for Spanish, German, and many others. Please contact our sales team for additional information.
14-Mar-2025
How can I track my employees' time?
Floranext does not currently offer a time clock or payroll features, but below are some services we recommend for these purposes. Note that most paid services will offer a free trial for employers. feature Time Clock Only * Time Clock Wizard (free) * Time Clock Free (free) * Time Clock Clockify (free) Time Clock…
14-Mar-2025
