When you sign up for a Floranext website, for as long as your Floranext site is in "preview mode" (ie. not a live website at your domain), your current website will still be accessible at your current web address as normal—nothing will change from the perspective of your customers until you are ready to make the swit…
Since your computers will be accessing the internet, we recommend having antivirus software installed on all your shop computers. There are a number of free antivirus software tools available, but we highly recommend AVG Free Antivirus .
Safari - OSX Updates To upgrade your Safari browser, you will need to upgrade your OSX to the latest version, El Capitan. The newest version of Safari is part of this bundle. This can take a long time depending on your internet connection, and you won't be able to use the machine while it is upgrading—it's best to…
Adding your store logo to your email signature for system emails is a great way to improve your branding! It's also easy to set up in the Floranext dashboard. Go to Settings > Store Info and scroll down to Logo for Emails, click Choose File, browse and upload your file from your computer, and Save at the top of th…
Floranext support is available between the following hours, check the column for your time zone below: PST MST CST EST UTC Monday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 PM 9:00 AM to 8:00 PM 1:00 PM to 12:00 AM Tuesday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 …
Our Terms and Conditions can be found here: Floranext End User License
In 2016, credit card standards changed so that in the case of a fraudulent transaction, if a merchant was not using EMV, the liability would fall on the merchant. Many shops are now looking to switch to EMV so they can avoid that liability. Liability does not matter for non-swiped transactions, so the customer can…
Anytime a customer on your website attempts to checkout on your website but cannot complete the transaction for any reason, you will be notified to your store email with a Payment Transaction Failed Reminder message. Web orders can fail due to a mistyped credit card number, incorrect billing address, or neglecting…
The Floranext POS iPad app supports 80mm printer paper.
Clearing your browser cache will cause any cached versions of your Floranext POS and Website to be removed from your computer so the most recent version will be seen. It is easy to complete in 2 steps and can resolve common minor issues like: * Saving a page doesn't seem to save changes * Settings just changed sti…