When I create a Floranext website, what happens to my current site?
When you sign up for a Floranext website, for as long as your Floranext site is in "preview mode" (ie. not a live website at your domain), your current website will still be accessible at your current web address as normal—nothing will change from the perspective of your customers until you are ready to make the swit…
14-Mar-2025
What antivirus software does Floranext recommend?
Since your computers will be accessing the internet, we recommend having antivirus software installed on all your shop computers. There are a number of free antivirus software tools available, but we highly recommend AVG Free Antivirus .
14-Mar-2025
What are Floranext's hours of operation?
Floranext support is available between the following hours, check the column for your time zone below: PST MST CST EST UTC Monday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 PM 9:00 AM to 8:00 PM 1:00 PM to 12:00 AM Tuesday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 …
14-Mar-2025
Why Do Merchants Want EMV?
In 2016, credit card standards changed so that in the case of a fraudulent transaction, if a merchant was not using EMV, the liability would fall on the merchant. Many shops are now looking to switch to EMV so they can avoid that liability. Liability does not matter for non-swiped transactions, so the customer can…
14-Mar-2025
What is a "Payment Transaction Failed Reminder" email?
Anytime a customer on your website attempts to checkout on your website but cannot complete the transaction for any reason, you will be notified to your store email with a Payment Transaction Failed Reminder message. Web orders can fail due to a mistyped credit card number, incorrect billing address, or neglecting…
14-Mar-2025
How do I clear the default employee name after each order?
By default, the employee on each order will be the employee listed on the most recent submitted order. If you would prefer your employees to choose a name from the list each time, navigate to Settings > POS Settings > POS Settings, then change Auto-Select Employee to No.
14-Mar-2025
Who should I contact with credit card processing issues or questions?
When an issue arises with your integrated credit card processing through Floranext, there are often a number of parties involved and it may not always be clear who to contact for support and troubleshooting. Find your issue in the chart below for a suggested course of action. Links to the appropriate system's suppor…
14-Mar-2025
What are the terms and conditions for my Floranext service?
Our Terms and Conditions can be found here: Floranext End User License
14-Mar-2025
Is it possible for Floranext to do custom work on my website or POS?
From maintenance of existing features to development of new ones, Floranext does all it can to meet the needs of our customers. This being said, there are times when a customer may request a feature or adjustment outside the current structure of our software. Floranext evaluates all requests for custom work or new f…
14-Mar-2025
What size receipt paper does the app support?
The Floranext POS iPad app supports 80mm printer paper.
14-Mar-2025
