When I create a Floranext website, what happens to my current site?
When you sign up for a Floranext website, for as long as your Floranext site is in "preview mode" (ie. not a live website at your domain), your current website will still be accessible at your current web address as normal—nothing will change from the perspective of your customers until you are ready to make the swit…
14-Mar-2025
What size receipt paper does the app support?
The Floranext POS iPad app supports 80mm printer paper.
14-Mar-2025
What antivirus software does Floranext recommend?
Since your computers will be accessing the internet, we recommend having antivirus software installed on all your shop computers. There are a number of free antivirus software tools available, but we highly recommend AVG Free Antivirus .
14-Mar-2025
Upgrading Your Web Browser
Safari - OSX Updates To upgrade your Safari browser, you will need to upgrade your OSX to the latest version, El Capitan. The newest version of Safari is part of this bundle. This can take a long time depending on your internet connection, and you won't be able to use the machine while it is upgrading—it's best to…
14-Mar-2025
What are Floranext's hours of operation?
Floranext support is available between the following hours, check the column for your time zone below: PST MST CST EST UTC Monday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 PM 9:00 AM to 8:00 PM 1:00 PM to 12:00 AM Tuesday 6:00 AM to 5:00 PM 7:00 AM to 6:00 PM 8:00 AM to 7:00 …
14-Mar-2025
How do I add my logo to my email signature?
Adding your store logo to your email signature for system emails is a great way to improve your branding! It's also easy to set up in the Floranext dashboard. Go to Settings > Store Info and scroll down to Logo for Emails, click Choose File, browse and upload your file from your computer, and Save at the top of th…
14-Mar-2025
How do I clear my browser cache?
Clearing your browser cache will cause any cached versions of your Floranext POS and Website to be removed from your computer so the most recent version will be seen. It is easy to complete in 2 steps and can resolve common minor issues like: * Saving a page doesn't seem to save changes * Settings just changed sti…
14-Mar-2025
Why Do Merchants Want EMV?
In 2016, credit card standards changed so that in the case of a fraudulent transaction, if a merchant was not using EMV, the liability would fall on the merchant. Many shops are now looking to switch to EMV so they can avoid that liability. Liability does not matter for non-swiped transactions, so the customer can…
14-Mar-2025
Who should I contact with credit card processing issues or questions?
When an issue arises with your integrated credit card processing through Floranext, there are often a number of parties involved and it may not always be clear who to contact for support and troubleshooting. Find your issue in the chart below for a suggested course of action. Links to the appropriate system's suppor…
14-Mar-2025
How do I forward another domain I own to my main Floranext site?
When you're ready to launch your Floranext website, our team will point the domain you will be using for the Floranext Website, Please contact your domain host to set up domain forwarding for any other domains you want to forward to the Floranext Website. For example, we would point your domain amysflowers.com to…
14-Mar-2025
