Enter your search term here...
New support ticket
Check ticket status
Frequently Asked Questions (FAQ)
Frequently Asked Questions
When I create a Floranext website, what happens to my current site?
When you sign up for a Floranext website, for as long as your Floranext site is in "preview mode" (ie. not a live website at your domain), your cu...
What are Floranext's hours of operation?
Floranext support is available between the following hours, check the column for your time zone below: PST M...
What do I need to print in Floranext?
Floranext offers a variety of order print options to suit your flower shop's unique printing needs. Tickets What are tickets used for? Recommended...
What is a "Payment Transaction Failed Reminder" email?
Anytime a customer on your website attempts to checkout on your website but cannot complete the transaction for any reason, you will be notified to your sto...
What are the terms and conditions for my Floranext service?
Our Terms and Conditions can be found here: Floranext End User License
Can I block certain credit cards for web orders?
If you're using integrated payment processing through USAePay or Stripe, we can easily turn off certain credit cards for you. Customers frequently ask ...
How do I log out of Floranext?
To log out of your Floranext dashboard, perhaps to change user, simply mouse over the "person icon" or account icon in the upper right, then click...
How do I change my Floranext username or password?
Forgotten Username Your username is the email address associated with your Floranext account. If unsure, please call us to answer some security questions a...
How do I add photos to my wedding galleries on advanced themes?
Advanced themes (such as Venture, Boundless and Swoon) have a feature that allows you to create a "gallery of galleries" for organizing and presen...
What are the minimum software and computer requirements for Floranext?
Virtually any new commercially-available computer will be able to run Floranext with no problem, but if you're attempting to use older computers, it...