Frequently Asked Questions

What antivirus software does Floranext recommend?
Since your computers will be accessing the internet, we recommend having antivirus software installed on all your shop computers. There are a number of ...
Why are there pop-ups or ads on my POS or website?
Floranext websites and POS are completely ad-free. If you are experiencing ads or pop-ups, please try the following or contact local computer tech support t...
Who should I contact with credit card processing issues or questions?
When an issue arises with your integrated credit card processing through Floranext, there are often a number of parties involved and it may not always be cl...
How can I track my employees' time?
Floranext does not currently offer time clock or payroll features, but below are some services we recommend for these purposes. Note that most paid services...
How do I forward another domain I own to my main Floranext site?
When you're ready to launch your Floranext website, our team will point the domain you will be using, including any forwarding domains you may also own...
How do I clear the default employee name after each order?
By default, the employee on each order will be the employee listed on the most recent submitted order. If you would prefer your employees to choose a na...
Can I link my social media profiles from my Floranext website?
Yes! You can easily link Facebook, Twitter, Instagram, Yelp, Pinterest, and blogs. Navigate to Settings > Website Settings > Social Media Insert yo...
How do I add my logo to my email signature?
Adding your store logo to your email signature for system emails is a great way to improve your branding! It's also easy to set up in the Floranext das...
How do I configure my POS for use outside the US?
Floranext is an international florist POS, which means you can easily customize your Floranext POS in any country. After logging in to your POS you can sele...
Can customers track their orders or see their order history?
A customer can track the status of their order by going to the My Account page. A link for the My Account page is included in the order confirmation email a...