Deliveries are a major part of most florists’ operations since not all orders walk out of the door within the customer's arms. Floranext’s Delivery Manager is designed to help manage and create routes for all delivery orders. Whereas the Floranext Driver app is a convenient tool to allow Florists to send routes for deliveries to their drivers but also has the drivers update the status of orders in real-time.


TABLE OF CONTENTS


Delivery Routing


Getting Started



To get started with the delivery manager, on your Floranext dashboard select Deliveries

This manager can also be accessed by going to the delivery calendar located at Orders > Calendar and then selecting any date that has orders to be delivered. 



On the Delivery Manager page, at the top right, there is the option to select a date to see what deliveries are scheduled for that day. By default when opening the delivery manager, the current date is shown. 



The “To Deliver” section, will show all unrouted orders that are scheduled to be delivered for today's date or the date you have selected above. 


Underneath this section is “Pickups,” showing all pickup orders that need to be filled for the day or selected date.


 Next, we have “Events” showing any weddings or events scheduled for the day or selected date.


 Finally, we have “Taken/Delivered,” showing all successfully filled pickup and delivery orders for the day or selected date.



Delivery Routing & Status



With Floranext's Delivery Manager you have the ability to create delivery routes. There are two separate ways to create a route. 



  1. The first option is to select the checkbox to the left of all the orders you want to route. After all, orders are selected, press the route button and then select "autoroute".
  2. The second option is to select the route button on the right and choose the “route with map” option. This will open the route with a map menu. 

    From here you can see a map of the area around your store, as well as pins showing the delivery locations for your delivery orders. 

    Simply select the pin for each order you want to add to your route. Once done, the icon will turn green and the order information will be shown on the right. 

    When you are finished adding orders to the route you can finalize the route by pressing the route button.




Once a route is created by either the “auto-route” or the “route with map” option it will appear at the bottom of the delivery manager.


On the created route you can:

  •  Add a delivery driver
  • Share the route with the delivery driver
  • View the map for the route
  • Print a manifest for all orders on the route.


Adding a driver to the order allows you to send the route to a driver’s phone or email, you can find more information about this process by clicking here.


Printing Delivery Manifest

 

On the Delivery Manager page, at the top right, there is the option to print a manifest for all deliveries for the day. You can print other delivery date manifests by changing the date by following the previous instructions above. 


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Driver App



To get started first we need to have a route and assign it to a delivery driver. 


Delivery drivers can be added to the user’s page, Click Here to learn how to add a driver to the system.



With a driver added to a route, we will next press “Share”. 


Doing so will bring up the Share Route pop-up, here we can select what methods we would like to route to be sent:

  • Driver’s email
  • Text message
  • Or Both!

The option to send a copy to the store email is also available.


Pressing the share route button will send the route to all selected options.


The driver will receive the route through the selected options.


Mobile Device



Now that the route is sent, the delivery driver can access the route via the link sent to them on their mobile device.


After opening the link sent to their device, the delivery driver will also receive a verification code the same way they opened the link, be it by email or text. 


Enter the verification code to view the route.


From here the driver can view the route, as well as a map showing the location for all of the orders on the route.

Routing/Orders



When the Route section is selected, we can see all orders that are still on the route. 


Each order has 4 options for the driver to interact with. 

  1. Order status - pressing the drop-down the driver can change the status of the order to Taken/delivered, Out for Delivery, or Returned – Not Delivered.

  2.  Plus Icon - this allows the driver to quickly check or add notes to the order. 

  3. Map Icon - this will open the address of the order within Google Maps for directions.

  4. Camera Icon -  this allows the driver to add an image of the arrangement to the order for the customer to view when the order is marked complete. This is typically used to show the product has been delivered.