Refunding the Entire Amount of Order
In your Floranext dashboard, navigate to Orders and find the order. Click to open order details and click Cancel in the upper right.
It will ask if you are sure, select yes. The order will show status as cancelled and you will see a refund for total order on your Sales Report for this day.
Creating a Partial Refund
Find the order in your Orders page and open the order details. Click Edit and update the products or delivery charge on the order as needed. Scroll to the bottom of order to see the new order total to confirm it's what you expect, then click Save.