Floranext allows for Stripe users to use the Credit Card Surcharge feature to pass on the fees of credit card processing to their customers when taking orders from their Floranext Point of Sale.
Note: Please confirm with Floranext to see if your current Stripe account type is eligible for this feature.
Setting Up Credit Card Surcharge
To access the Credit Card Surcharge settings you are going to navigate to Settings ➜ Credit Card Surcharge.
- Fee Label: This is the label for the Surcharge which will be displayed on the Point of Sale Payment Popup when completing an order from the Take Order Page. Additionally this is how the Surcharge will be displayed on all reports.
- Fee Percentage: This is what percentage of the grand total of an order will be applied as a fee when processing a credit card payment. In accordance to Visa and MasterCards standard, this may not exceed 4%.
- Enable for POS: If enabled, you will be able to add a surcharge fee to credit card payments on your point of sale. You will have the option to choose to charge a surcharge per transaction.
- Enable for Web: If enabled, all credit card sales on the website checkout will include a surcharge.
Note: Please review the FAQ section below for more information.
Note: Please ensure that you are in accordance with your local or state laws before enabling this feature. Floranext cannot confirm for your business whether these standards are met.
Credit Card Surcharge on the Take Order Page
The Credit Card surcharge can be applied to credit card payments from the Take Payment popup, if the payment method is Credit Card - Stripe.
- When you enter a card number, Stripe will determine if the card is a Credit Card, Debit Card or Prepaid Gift Card (like a Visa Gift Card).
- The fee will automatically be enabled if a Credit Card is detected. You can disable the fee at any point before completing the order.
- The fee cannot be enabled if a Debit or Prepaid Gift card is detected.
- If enabled, the Order Amount will automatically update to include the fee value. Disabling the checkbox will also automatically update the Order Amount value to remove the fee value.
Credit Card Surcharge on Order Details
After completing an order from the Take Order page with Credit Card Surcharge applied you will be able to view the Surcharge on the Order Details page.
Note: Surcharges are considered taxable income. On the Take Order Page, the Credit Card Surcharge will display including the taxable amount. After the order is completed, the tax will be separated out into the Tax Total. You can view the value with tax applied by hovering over the info button on the Order Details Page.
Credit Card Surcharge on Web
After enabling Credit Card Surcharge for your website the fee will be added to the Order Summary section under the Delivery Cost row. The Credit Card Surcharge will not be added to the order until the customer reaches the Review step of checkout.
Credit Card Surcharge on the Sales Report
When viewing your Sales Report you will be able to see the total amount of Credit Card Surcharge fees which have been charged over a set period of time.
The Sales Report export will also include a column for the Surcharge value per order.
Note: Surcharges are considered taxable income. On the Take Order Page, the Credit Card Surcharge will display including the taxable amount. After the order is completed, the tax will be separated out into the Tax Total. You can view the value with tax applied by hovering over the info button on the Order Details Page.
For more info on the Sales Report you can go to this article.
FAQ
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Does my state/locality allow surcharging?
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Floranext only provides surcharging within the United States.
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Your business must confirm that surcharging is permitted in your area. Please check all applicable local laws before enabling this feature.
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Which Floranext Products Support surcharging
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Currently Supported:
- The Advanced Point of Sale
- Website Checkout
- Stripe - Check with Floranext to see if your account is eligible.
- Not Yet Supported:
- Payments towards House Accounts
- Proposal Payments
- iPad POS and Proposal Apps
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- What requirements do Visa and MasterCard have for surcharging?
- Some common requirements include a max surcharge rate of 4% and in-store signage.
- Additionally, Visa and MasterCard do not allow for surcharging on Debit or Prepaid Credit Cards.
- For more information you review these references or seek more information Visa or MasterCard directly:
- Some common requirements include a max surcharge rate of 4% and in-store signage.
