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Delivery Confirmation Email 

 

Delivery Confirmation emails are sent to delivery order customers when the order is updated to Taken/Delivered on your Orders page.

 

To set up the message the customer will be emailed, navigate to Settings ➜  Email Confirmation Settings.

 

 

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Receipt/New Orders Email

 

Receipt / New Orders emails are sent to customers when they place and pay for an order.

To set up the message the customer will be emailed navigate to Settings ➜  Email Confirmation. 

 

 

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Google Review

 

To set up the Google Review link the customer will be emailed, navigate to Settings ➜  Email Confirmation.

 

Enter Link Type: Google Place ID or Google Review Link. 

 

When a customer leaves a positive review through delivery confirmation, they will then be redirected to your google review page. 

 

 

Google Place ID:

 

 

 

 

Google Review Link:

 

 

 

 

Learn more about Review Management here!

 

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Customer Replies

 

Emails sent through the Floranext system will show "Shop name <[email protected]>" as the sender, but the customer replies to the email, it will be sent to the email that's been set under Settings > Store Info Store email.