Floranext does everything it can to meet the needs of all our current and future customers. From the maintenance of existing features to development of new ones, all work done is in pursuit of this goal to meet the needs of all our customers.

This being said there are times when something outside the current structure of our program that may be wanted by a customer. Floranext evaluates all requests for custom work or new features for their potential to benefit our customer base as a whole, balancing against the potential for lost development time for other features.

When evaluating if something can become a feature request we often ask ourselves the following questions:

  • How large scale an impact would this feature bring to our customers?
  • How long would the development of this feature take?
  • Do the benefits outweigh the costs to other potential features?

While not the exclusive criteria for a feature request, these are important questions we keep in mind. Any request that after evaluation doesn't meet these criteria, would require an additional cost from the requester for us to develop. Examples would include adding a button to the POS for a specific need, that would only benefit your shop or a very small number or requests to alter a theme design or structure that would not universally benefit our customers. These additional charges for custom work are accessed on a case by case basis after evaluating the ask with our tech team.

If you've any questions please feel free to contact us at support@floranext.com for more details.