Why am I receiving a "Payment Transaction Failed Reminder" email?
The email with the subject, "Payment Transaction Failed Reminder" will be sent to the store email address anytime a customer on your website clicks 'checkout' on your website, but the checkout can not be completed. The email will give details of the order they were trying to submit and will state what the error was - this could be anything from a mistyped credit card number, incorrect billing address, or even just forgetting to fill out a required field. The reason is included in the detail for the email if you are curious to know why they got an error.
What should I do if I receive one of these emails?
These emails are generated anytime there is a problem, even if they then successfully complete the order after correcting whatever the mistake was. They are sent as a courtesy to help you keep tabs on reasons customers can't complete checkout to address common causes. No action is required, they are more informational. The important thing to remember is that if you receive one of these emails, and also an order comes through on the website for the same sender, that their card was authorized and accepted.
Can I stop getting these reminders?
If you receive one of these emails and do not wish to receive them any further, send us an email at firstname.lastname@example.org and we can adjust your settings to not send you a copy of the email.