This email is generated anytime an error occurs during Checkout. This could be from a mis-typed credit card number, incorrect billing address, or even just forgetting to fill out a required field. The reason is included in the detail for the email if you are curious to know why they got an error.

If you receive one of these emails and do not wish to receive them any further, send us an email at and we can adjust your admin settings to not send you a copy of the email. 

The important thing to remember is that if you receive one of these emails, and also an order comes through on the website for the same sender, that their card was authorized and accepted. These emails are generated anytime there is a problem, even if they then successfully complete the order after correcting whatever the mistake was.